Assistant Manager - Service — JO-2025-0129

Location: All Territories

Qualification: B.E. / Diploma

Qualification- B.E / Diploma (Any)

Skill set needed- Good written and communication skill, team handling, troubleshooting, knowlege of lab equipments

Experience- 3 to 5 years

Work location - Mahape

Job Description-

Monitor and make sure 100% delivery of PM visit PAN India with the help of ASM and service coordinators

Monitor Service email, service head email and make sure all emails are replied on time

Monitor OTP for billable visits and make sure that OTP reports are discussed in review meet with customer by ASM

Implementation of new plans/strategy discussed with management/HOD

Processing confirmation of trainee engg and complete documentation process with the help of HR team

Maintain ERP hygine for support module and spares module

Review inhouse calibration and repairs and maintain SLA for TAT

Monitor Service godown reviews and maintain zero discrepancies

Attend internal buisness process related meetings(Credit control, assurance, sales)

Monitor Tools and IT gadgets for service team and provide necessary approvals

Handle customer escalations and update and monitor same in ERP

Monitor and make sure that service team getting troubleshooting assistance from HO

Create manpower requisition in ERP for all the open position and follow up with HR for CV and take first round of interviews

Followup with cross function to provide support to ASM/HOD for issues